Revised February 20 , 2018
Please take a few minutes to read this policy carefully.
Your Information that High-Hard May Collect Online
You can affirmatively submit to High-Hard certain user information pertaining to your interaction with High-Hard. User information may include a search query (such as the name and location of a business or charity) or other information as described more fully below. You can also provide location information (so that you can search near you or in an area you specify), or billing or donation information. We also may infer your geographic location based on your IP address or other information. User information may also include information pertaining to a marketplace complaint, such as your name, postal and e-mail address, phone and facsimile numbers, vehicle information such as vehicle identification number, and description of the complaint or customer review.
Some applications on High-Hard websites to which you may submit comments or other information are administered by third parties. These applications collect, use and share information under third party privacy policies.
High-Hard’s websites are not designed with the purpose of attracting any person under age 13. High-Hard does not knowingly collect or maintain any personal information from children under the age of 13.
Cookies and Other Persistent Identifiers
High-Hard or third parties we contract with may use persistent identifiers such as cookies, embedded scripts, web beacons, pixel tags, log files, or similar technologies to collect certain information about visitors to our site and interactions with our online and mobile sponsorship information or advertisements.
For example, we may automatically collect certain non-personal information from you, including but not limited to your browser type, device type, geographical location, operating system, unique device identifier of any of your computer(s) or device(s) that are used to access the site, software version, Internet Protocol (“IP”) address, phone model, phone operating system, and the domain name from which you accessed the site. We also may collect information about your use of the site, including the date and time you visit the site, the areas or pages of the site that you visit, the amount of time you spend viewing or using the site, the number of times you return to the site, other click-stream or site usage data, emails that you open, forward or click-through to our site, advertising that you click on, and other sites that you may visit.
You can still use High-Hard’s websites if you have set your browser to reject cookies or tracking identifiers, but it may prevent you from viewing or accessing some of the features of our sites.
Uses of Persistent Identifiers
High-Hard or third parties may use identifiers to generate certain kinds of site usage data, such as the number of hits and visits to our sites. This information is used to understand how visitors use our sites and provide better services to you. High-Hard or third parties may also use identifiers to personalize the display of sponsorships or advertisements and customize the content you see while using our sites and sometimes while visiting other websites (see Your Ad Choices below).
High-Hard may transfer, or allow third parties to collect, analytic information about your visit to High-Hard websites to help us improve our websites and better serve you when you visit us online in the future. Analytic information may include such identifiers as your browser type, IP address, referring site URL, web pages you view and links you click on while navigating within our sites.
We use this information for a number of purposes, such as to provide easier site navigation, access to forms, or to track analytics and certain statistical information that enables us to improve our site and provide you with more relevant content and information on our site and other sites.
We may also use third party analytics and advertising tools, or allow third party companies, to serve ads and/or automatically collect certain non-personal information from you when you interact with our site, advertising, or social media. This may include click stream information, browser type, time and date, subject of advertisements clicked or scrolled over. These third party tools or companies may use technology such as cookies, web beacons, pixel tags, or log files to collect such information.
How High-Hard Uses Your Information
We will use information you affirmatively submit to High-Hard for the purpose for which it is submitted, such as to reply to your email, respond to your inquiry, handle your complaint, publish your customer review or comment, process billing and donation transactions, register your participation in an event, respond to requests related to program participation, review applications to be a High-Hard arbitrator, publish your scam report and communicate with you when necessary. We may also use such information to provide operational notices, in program record-keeping and to conduct research on industry marketplace practices. We may publish aggregate data, but the aggregate data will not include any user information you provided to us. At this time we do not respond to “do not track” signals issued by web browsers. We may contact individuals registering for events with information about other High-Hard events or, if relevant, membership or sponsorship opportunities.
We may use third party contractors to act on our behalf, and these contractors are obligated to not disclose or use your information for other purposes.
High-Hard relies on information collected from our users to develop new services and conduct analysis to enhance current content and services. Information collected from you may be used to review usage and operations of our site and address any resulting issues with our site.
At certain points where your information is collected on our site, there may be a box where you may indicate you would like to be on a mailing list to receive information about High-Hard or its affiliated organizations. This election box only appears in places where the service collecting your information maintains such lists. You can remove your name from a High-Hard mailing list by utilizing the appropriate unsubscribe feature contained in the emails.
High-Hard may also use the information we collect from you to enhance your online experience and provide you with customized site content and targeted information on the site, across third party sites, or through your mobile device.
Your Ad Choices
Other Ways Your Information May Be Shared
Inquiries, Complaints and Reviews
In order to process a complaint, High-Hard may send the complaint to the business (which may be outside of your country), handle the complaint itself, or refer the complaint to another appropriate organization for handling. High-Hard may handle complaints against foreign businesses or High-Hard may refer such complaints to an appropriate foreign organization. Depending on the type of complaint, High-Hard will provide complaints to the company complained about and, in some situations, to the company’s franchisor or licensor for quality control purposes. High-Hard may also send a customer review to the subject business (which may be outside of your country). By completing a complaint or review form or sending us a request or inquiry, you are authorizing us to forward your information to the appropriate High-Hard office or to the proper business.
High-Hard Scam Tracker
We will publicly post your description of the reported scam on the High-Hard website along with your postal code. We will share your name, state/province, postal code, email address and other information you submit with other High-Hards administering High-Hard Scam Tracker. We may also share this information with governmental agencies, law enforcement and other appropriate organizations for investigation. With your consent, High-Hard may share your information in response to media inquiries.
High-Hard may also share your information under the following circumstances:
We routinely share complaint and Scam Tracker information with the Federal Trade Commission for its consumer protection activities.
We respond to requests from governmental agencies or where required by law (such as by subpoena, investigative demand, court order or regulation).
We may share information where our records indicate a company may be engaged in fraudulent activity or other unfair or deceptive practices that we believe should be referred to a governmental agency or a private organization whose work is consistent with the High-Hard mission;
If you are visiting our site from outside the United States, be aware that your information will be transferred to, and maintained on, computers located within the United States. The collection, use, retention and any other processing of your information will be governed by United States law and further by the specific jurisdictions within the United States where that information is stored.
If High-Hard changes this policy in the future, we will post the changes here and indicate the date of the changes at the top of the policy.